Shipping & Returns
SHIPPING & RETURNS
SHIPPING INFORMATION
Print-on-Demand Production:
All our products are printed on demand to guarantee the best quality. Production time is 5-7 business days.
Shipping Times:
- Europe: 2-3 weeks after production
- United States: 3-4 weeks after production
- International: 3-4 weeks after production
Shipping Costs:
Shipping costs are calculated at checkout based on your location and order size.
Order Tracking:
You will receive a tracking number via email once your order ships. You can track your package using this number.
RETURNS & EXCHANGES
Quality Guarantee:
We stand behind the quality of our products. If you receive a damaged or defective item, contact us within 14 days of delivery.
Return Policy:
Due to the print-on-demand nature of our products:
- Returns are accepted only for damaged or defective items
- We do not accept returns for size exchanges or change of mind
- Please check size charts carefully before ordering
How to Request a Return:
- Contact us at contact@burning-station.com within 14 days
- Include your order number and photos of the defective item
- We will review your request and provide a resolution
Refunds:
Approved refunds will be processed within 5-10 business days and credited to your original payment method.
DAMAGED OR LOST PACKAGES
If your package arrives damaged or is lost during shipping:
- Contact us immediately at contact@burning-station.com
- Provide your order number and details
- We will work with our shipping partner to resolve the issue
CONTACT
For shipping or return questions: contact@burning-station.com
We aim to respond within 24-48 hours.